FAQs

The Mattress

Where is Matty made? 

The Matty mattress is made in our factory overseas, which allows us to deliver an incredibly well made product at such a low price.

Why was Matty designed? 

Matty was designed to offer a well made, convenient and affordable sleep solution for customers.

What sizes are available?

Matty is available in Twin (single) Double (full) and Queen sizes

What is the warranty?

Your Matty mattress comes with a 10 Year Limited Warranty. Please refer to our Policies & Terms for more information. 

Does Matty sleep hot?

Because Matty is not an all foam mattress and uses pocket coils instead, airflow is better improved keeping the mattress cooler than traditional all foam mattresses.

Does Matty reduce motion transfer?

The combination of pocket coils and memory foam absorbs energy while helping reduce motion 

Does Matty release any odours?

With anything new there will be that new fresh out the box smell, like a new car!

When can I sleep on Matty?

Your Matty mattress is good to go right out of the box, but please allow a day or so for it to completely come to life.

Can the Matty Mattress be used on an adjustable frame?

Sorry, but unfortunately not.

Can the Matty be used on a platform style base? 

Absolutely! 

Why don't you offer king size? 

Unfortunately at this time we don't have the machine required to pack a king size mattress into a box that meets shipping requirements, but that said, we are looking to acquire one.

How thick is the pillow top?

Matty has a 3" thick pillow top made up of comfort foams and gel memory foam. 

Is Matty an organic mattress? 

The Matty mattress was designed to be well made and affordable. If you are looking for an organic sleep solution, let us know and we will be happy to point you in the right direction. 

How many coils? 

Matty has 610 pocket coils in a queen size. 

Can Matty be used as a kids mattress or kids bed? 

Yes! Our twin/single size mattress is a great and affordable mattress for kids.

Shipping 

How much does shipping cost?

Shipping is free to 99% of our customers. There may be an additional shipping fee to some locations.

Where do you ship?

We ship to most of Canada.

How long for shipping?

Please allow for 5-10 business days for your mattress to arrive once your order is processed.

Is signature required for receiving? 

Yes, please make sure you are home to receive the order on day of delivery.

Do you ship to PO Boxes? 

No, unfortunately we do not. We can only ship to physical addresses and signature is required for receiving.

Returns & Cancelations 

How long do I have to return the mattress? 

You can return an unopened Matty mattress within 30 days of delivery. Email hello@mattysleeps.com with "return request" and your "order number" in the subject header. 

How do I cancel an order? 

Please immediately email hello@mattysleeps.com with "cancel order" and your "order number" in the subject header. 

How long does it take to process a return? 

Once we receive the returned product please allow 2 business days to process your return. Please note shipping fees will not be refunded. 

 

Returns under the 30 Night Trial

If for whatever reason you are not happy with your Matty mattress within 30 nights of delivery we will arrange for a pick up and issue a full refund *please note shipping fees will not be refunded

When am I eligible for a return?

After the 14th night from delivery day and before the 31st night.

How do I return the Matty mattress?

To accomplish the return, we ask you to provide a few photos to hello@mattysleeps.com with "return request and order #" in the subject header to establish the mattress is not physically damaged or soiled (still in condition to donate to a charity) and that it is wrapped in plastic and ready by the door for pick up on pick up day (if you live in an apartment building by the main door entrance)

What happens to a returned mattress?

We try to donate the the mattress to a local charity or we arrange pick up by one of our recycling partners.

Unboxing Matty 

How Do I unbox Matty?

Easy! Open the box and slide your Matty mattress out. Position your Matty mattress on the frame and carefully cut away the tape and unwrap. Unroll your Matty mattress and viola! Your new Matty mattress will start to come to life.

Once the mattress is out of the box, can it go back into the box?

Not unless you have the super cool and big machine to do it! Once Matty is out of the box he does not go back into the box!

If you didn't find the question or answer you were looking for, please don't hesitate to reach out we're here to help! hello@mattysleeps.com